Q: " Why should I buy your spot/stain remover ? "
A: Our spot/stain remover uses micro-splitting technology and does NOT contain any harmful chemicals, does NOT need rinsing out after use and does NOT leave any sticky, dirt attracting residue like most shampoos/foams etc. You can also be assured that it will NOT cause any bleaching like a lot of D.I.Y products.
Q: '' Are your prices really fixed ? "
A: Yes. All our domestic prices are fixed and there are no hidden charges either unless there is excessive spot cleaning required or we have to treat urine stains/odours which will incur an extra fee due to the products and work involved.
Q: '' How quick are the drying times ? "
A: Carpets are usually dry within 1 -2 hours and upholstery between 1 and 6 hours depending on the material.
Q: '' How long does it take ? "
A: Single rooms usually take 1 hour max and whole houses around 2 and a half hours. 3 piece suites usually take no longer than 2 - 3 hours. Occasionally some jobs take slightly longer but this is very rare.
Q: "Do you really use industrial machines ? "
A: Yes we do. Industrial machines are a must as they enable us to provide the best results possible and keep drying times to a minimum. Everything we use in commercial properties is the same as what we use for domestic work.
Q: '' I've been told the material on my carpets/upholstery are un-cleanable. Is this true ? "
A: No. We have never came across anything we couldn't make a considerable difference to. If we arrived and felt we couldn't make a marked improvement, we would inform you of our professional opinion before we even get our machine out and there will be no charges to yourself.
Q: '' How do i prepare for my booking ? "
A: We don't ask you to do anything apart from removing small items such as magazine racks and small toys etc if we are cleaning a carpet. We want our service to be as hassle free as possible so WE will move and replace furniture as we clean so everything is back where it belongs before we finish. We do however reserve the right not to move structurally unstable furniture. Apart from that, sit back and enjoy us doing the hard work for you.
Q: '' I have children,is this safe ? "
A: Absolutely. We only use products that are environmentally friendly and anti-bacterial and most of them are derived from plants. With our method of cleaning, there are no harmful chemicals or residue left behind.This type of cleaning is also safe around pets.
Q: '' Why might there be extra charges for 'set-in' stains and urine stain/odour removal ? "
A:There may be small charge due to the specialist products, knowledge, and time taken to complete the process we need to use as blood and urine and many other spillages can go through the carpet and into the underlay and in certain cases can go right through to the hard flooring underneath. Although we always give 100%, there are certain cases in which certain stains/odours are irremovable with standard procedures.
Q : Why are your prices so much lower than most other companies ? "
A : We don't come to your home to give a quotation so we save time and fuel costs by giving a price over the phone. For example, in the time it takes to travel to several homes to carry out quotations, we could already be at another property carrying out our services. The process we use is extremely effective which means our jobs are completed in a shorter time, againhelping us keep our prices lower.